Privacy Policy

VividPulse Eco Materials Pty Ltd ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vividpulse-edu.com or engage with our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request quotes
• Subscribe to our newsletter
• Make enquiries about our products or services
• Participate in surveys or feedback requests
• Apply for employment opportunities

This information may include:

• Name and contact details (email, phone, address)
• Company name and job title
• Project details and requirements
• Communication preferences
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information through cookies and similar technologies:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website addresses
• Device information

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To respond to your enquiries, provide quotes, and deliver our products and services
• Communication: To send you newsletters, updates, and information about our services (only if you have consented)
• Website Improvement: To analyse website usage and improve our online experience
• Legal Compliance: To comply with applicable laws and regulations
• Business Operations: To manage our business relationships and operations
• Marketing: To provide relevant content and offers (only with your consent)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email marketing services
• Analytics and website performance
• Customer relationship management
• Payment processing (if applicable)

3.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of others
• Investigate fraud or other illegal activities

3.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on privacy and security
• Secure data storage and backup procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. We use the following types of cookies:

5.1 Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled.

5.2 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

5.3 Marketing Cookies

These cookies track your browsing activity to show you relevant advertisements (only if you consent).

You can manage your cookie preferences through our cookie consent banner or your browser settings. Disabling certain cookies may affect website functionality.

6. Your Rights and Choices

Under Australian privacy law, you have certain rights regarding your personal information:

6.1 Access and Correction

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal requirements)

6.2 Communication Preferences

• Unsubscribe from marketing emails at any time
• Update your communication preferences
• Opt-out of certain data collection practices

6.3 Complaints

If you believe we have breached your privacy, you can make a complaint to us or to the Office of the Australian Information Commissioner (OAIC).

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of information and purpose:

• Contact enquiries: 3 years from last contact
• Newsletter subscriptions: Until you unsubscribe
• Business correspondence: 7 years for legal compliance
• Website analytics: 2 years

8. International Data Transfers

Your information may be stored and processed in Australia or other countries where our service providers operate. When we transfer information outside Australia, we ensure appropriate safeguards are in place to protect your privacy.

9. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for material changes (if you have subscribed)

Your continued use of our website after any changes indicates your acceptance of the updated policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

13. Governing Law

This Privacy Policy is governed by Australian law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Any disputes arising from this policy will be subject to the jurisdiction of Australian courts.